The shuttle meets at Narita Airport Terminal 3, Bus Stop No. 6. If you arrive at Terminal 1 or Terminal 2, please use the free inter-terminal airport transport to reach Terminal 3.

The shuttle meets at Haneda Airport Garden, 1F Bus Terminal, Bus Stop No. 5. It is approximately 7 minutes from Haneda Airport Terminal 3 via the connecting passage.

No. Airport parking times are very strict, so the shuttle must depart at the scheduled time. Please allow enough time for immigration, baggage collection, and terminal transfers.

If you miss the shuttle due to a delayed flight, no refund is issued. We recommend arranging travel insurance that covers flight delays and missed transfers.

Bookings should be made at least 13 days before departure. If you need to book within 13 days, please contact us to check availability.

No printed ticket is required. Your name will be checked against the booking list when boarding. Please bring identification such as a passport, and keep your booking confirmation available.

Yes. There is no separate child fare. All seats are charged at the standard fare.

Babies and young infants can travel free if they do not require their own seat. If they need a seat, the standard fare applies.

No. The bus does not have a toilet onboard, but it will make a stop at a highway service area for a toilet break.

Yes. The bus normally makes one highway service area stop so passengers can use the toilet, stretch, and buy food or drinks.

Yes. Ski and snowboard luggage is accepted. There are generally no limits.

Yes. Please enter your flight number and accommodation details when booking. This helps us provide a smoother transfer service.

Bookings are made one way. For a return journey, please make two separate bookings.

Yes. Airport shuttle customers receive 2 free local shuttle tickets. Customers who also book a return trip receive 5 free local shuttle tickets.

Yes. Shuttle times may change or services may be cancelled due to weather, road conditions, traffic, or operating requirements.

Cancellation fees may apply, especially within 21 days of travel. Please check the policies and information page before booking.

If possible, we may try to move you to a different operating bus. If this is not possible, the normal cancellation policy applies.

The Tokyo drop-off area is near Tokyo Station Yaesu Exit at the Marunouchi Kajibashi parking lot.