Terms & Conditions

Myoko Shuttle provides seasonal transportation services within the Myoko, Madarao, and Shiga Kogen resort areas of Japan.

By using this website or making a booking for any of our services, you agree to be bound by these Terms & Conditions. Myoko Shuttle reserves the right to update or modify these terms at any time without prior notice.

All bookings are subject to vehicle and driver availability. To ensure a successful journey, customers must provide accurate and complete booking information, including:

• Full passenger details and counts
• Accurate flight numbers and arrival/departure times
• Correct accommodation names and pickup/drop-off locations
• Reliable contact information (email and mobile phone)

Myoko Shuttle is not responsible for service interruptions caused by incorrect or incomplete information. Please note that some local shuttle services may operate on a walk-on basis without a formal reservation.

All prices are displayed in Japanese Yen (JPY) and include Japanese consumption tax unless otherwise specified. Online payments are processed securely through our payment partner, Stripe.

For certain local shuttle services, cash payment may be required directly on board before departure. Please refer to your specific booking confirmation for payment details.

Punctuality is essential for airport transfer services. Customers must arrive at designated meeting points at least 10 minutes before their scheduled departure time.

Due to strict airport operating restrictions and schedule commitments, buses cannot wait for delayed passengers. Customers are responsible for allowing sufficient time for immigration, baggage collection, customs, and inter-terminal transfers.

Myoko Shuttle is not responsible for service delays or missed departures caused by factors beyond our control, including weather conditions, traffic congestion, road closures, accidents, or natural disasters.

If a customer misses a scheduled service due to delayed flights or late arrival at the meeting point, refunds may not be available. We strongly encourage all customers to obtain comprehensive travel insurance to cover such eventualities.

No credit system is offered for cancelled bookings. Refunds are handled according to this cancellation fee schedule. Refund processing times may vary depending on your payment provider. Please note that service fees charged by payment processors may not be refundable where applicable.

Myoko Shuttle reserves the right to modify, delay, reroute, or cancel services due to weather, heavy snow, road closures, operational issues, safety concerns, or insufficient passenger numbers.

If Myoko Shuttle cancels a service and no alternative transportation is provided, affected customers will receive a full refund for the cancelled portion of their booking.

Standard luggage and one set of ski or snowboard equipment per person are permitted. Customers must accurately declare any oversized or additional luggage during the booking process.

Space is limited on some local services. Myoko Shuttle is not responsible for lost, stolen, or damaged luggage unless such loss or damage is proven to be caused by our direct negligence.

Passengers must follow all instructions provided by drivers and Myoko Shuttle staff. Dangerous, illegal, or disruptive behavior may result in immediate refusal of service without a refund.

Smoking and consumption of alcohol are strictly prohibited onboard all vehicles.

Myoko Shuttle's liability is limited to the cost of the transportation service booked. We are not liable for any indirect or consequential losses, including missed flights, missed reservations, additional accommodation costs, or other damages resulting from service delays or interruptions.

All travel times provided are estimates only and are not guaranteed.

Myoko Shuttle

Email: info@myokoshuttle.com

Phone: +81 255-77-4677