Our Cancellation Policy

You may cancel your ticket any time by contacting us via e-mail using any of the forms provided on this site. Please be aware that a cancellation fee will be charged according to the table below. If you need to cancel your ticket please contact us as soon as possible in order to keep the cancellation fee to a minimum.
Cancellation Period21days+14-21 days8-14 days0-7 days
Cancellation Fee10%30%50%100%

Important Information

Please be aware that it can take over 1hr to clear customs upon arrival at Narita Airport. Please allow for this time when deciding to book with Myoko Shuttle. Please use our help line number upon arrival if you think you are going to be late.

The arrival/departure times given for the buses may vary due to weather and road conditions.Times are also subject to change depending on shuttles available and other bookings for the day.

Please note that we are unable to take responsibilty for any loss/damage financial costs caused by above delays that are beyond our control.

MKK also reserves the right to cancel the shuttle if the case of unforeseen problems with the bus/service. In this case we will try to give you as much notice as possible and refund your full fare.

Please make sure to fasten your seatbelt while the bus is in motion.

Personal Information Policy

MKK Tours considers the handling of personal data information (names, addresses, phone numbers, email addresses) and all other information to be a serious responsibility. Personal information provided to us by a customer is used only to establish and provide good customer service (e.g., to respond to customer inquiries and to assist in our travel services) and for no other purpose.

Personal information collected through this website will not be shown or sold to third parties. However, this does not apply under one or more of the following conditions:

  • When the customer consents to the release of his or her own personal information.
  • When the release of personal information is required by law or a government agency. In such cases, MKK Tours will comply with the relevant laws and regulations governing the protection of personal information.
Travel planning and implementation

Niigata Prefectural Government Registered Travel Agency No. 2-406

MKK “MKK Corporation”

Niigata prefecture, Joetsu city, Nakago 395-1

Domestic travel officer: Minoru Hasegawa

National Tourism Association Member

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