FAQ

Most frequent questions and answers

The shuttle will be waiting in the P1 parking area that is opposite terminal 1. If you are arriving at another terminal you can use the free terminal buses to get to terminal 1. Download our PDF map for reference HERE.

Look for our bus marked either MKK or Myoko Shuttle in the car park.

The shuttle will be waiting in the Chartered Bus area. Upon exiting customs follow the signs for buses. You will then see the sign for chartered buses. Follow the sign to the parking area where our bus will be waiting.

Look for our bus marked either MKK or Myoko Shuttle in the car park.

Download our PDF guide HERE.

Niigata and Toyama airports both have a parking area outside for chartered buses. Please exit the airport and look for bus in the parking area.

Our bus will be marked with MKK or Myoko Shuttle on the side.

A child ticket can be purchased for any child up to the age of 12 years old.

If your baby or young infant doesnt need a seat then they can travel with no charge. If they need a seat then the child fare will apply. For safety reasons we suggest that if your child is old enough to properly sit that they have their own seat.

We do not issue tickets. We will confirm your identity upon boarding the bus. You can also print out your PayPal invoice and or booking e-mail.  Proof of identity such as passport is perfect for confirming your name with our booking list.

Maybe. Please send us an e-mail using the form in the footer and we will check if seats are available.

Please contact us using the form in the footer. A fee may be charged. See our policies & information page for details.

We will wait a reasonable time for delayed flights as determined by MKK at that time. If you miss the shuttle due to a delayed flight no refund will be issued as this is a matter that is beyond our control.

No they dont. The bus will make stops at the highway service areas for toilet breaks.

Yes. The bus will make 1 stop on the highway for toilet breaks and so you can stretch your legs and get something to eat/drink.

Yes all our buses have wi-fi equipped. If a password is needed please ask the driver. There may be the rare occasion where the wi-fi might be down.

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