Most frequent questions and answers

The shuttle will be waiting at Terminal 3 at the No 10 bus stop. You can see in detail on the Narita homepage map

The meeting point is at Terminal 3 international arrival floor on the 2nd floor.

We don’t have a child ticket for our service this season.

If your baby or young infant doesnt need a seat then they can travel with no charge. If they need a seat then the standard fare will apply. For safety reasons we suggest that if your child is old enough to properly sit that they have their own seat.

We do not issue tickets. We will confirm your identity upon boarding the bus. You can also print out your PayPal invoice and or booking e-mail.  Proof of identity such as passport is perfect for confirming your name with our booking list.

Maybe. Please send us an e-mail and we will check if seats are available.

Please contact us using the form in the footer. A fee may be charged. See our policies & information page for details.

We will wait a reasonable time for delayed flights as determined by MKK at that time. If you miss the shuttle due to a delayed flight no refund will be issued as this is a matter that is beyond our control.

No they dont. The bus will make one stop at a highway service area for a toilet break.

Yes. The bus will make 1 stop on the highway for a toilet break and so you can stretch your legs and get something to eat/drink.

Yes all our buses have wi-fi equipped. If a password is needed please ask the driver. There may be the rare occasion where the wi-fi might be down.

Got a question?

Shoot us an e-mail and we will get back to you very soon.